Employee Engagement

4 Employee Engagement Ideas to Steal From Your Customer Support Team

According to Accenture’s 2016 Global Pulse Consumer Research report, almost half of customers say that they are willing to pay more for products and services if they receive a higher level of customer service. In response to this and other similar findings, companies are investing in their customer service engines in order to build their... Keep reading  


Company Culture

10 Top Trends Shaping the Workplace in 2017

With the war for talent heating up, companies are competing harder than ever to attract top talent for their growing teams. But how are they doing it? Employee experience and workplace wellness are front and center in the conversation on how to attract and retain talent across all industries. From info we gathered at SHRM... Keep reading  


Employee Engagement

Why Compensation Doesn’t Drive Motivation

Everyone can use more money. No matter how happy and engaged your employees are at work, they won’t turn down a raise or a perk. But will the incentive of a higher salary or compensation bonus improve their work performance? Well, that’s another story. More than 70 percent of today’s workforce are knowledge-based employees, meaning... Keep reading  


Employee Engagement

Driving Employee Growth With Real-Time Observations

At organizations that boast strong culture, there’s an expectation that employees care about their work and their co-workers, and interactions with others are mostly positive. Sometimes this can backfire — managers are afraid to give critical feedback for fear it will detract from their positive relationships. Of course, “constructive” feedback is welcome, but most managers... Keep reading