Employee Engagement

4 Employee Engagement Ideas to Steal From Your Customer Support Team

According to Accenture’s 2016 Global Pulse Consumer Research report, almost half of customers say that they are willing to pay more for products and services if they receive a higher level of customer service. In response to this and other similar findings, companies are investing in their customer service engines in order to build their...
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Company Culture

10 Top Trends Shaping the Workplace in 2017

With the war for talent heating up, companies are competing harder than ever to attract top talent for their growing teams. But how are they doing it? Employee experience and workplace wellness are front and center in the conversation on how to attract and retain talent across all industries. From info we gathered at SHRM...
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Managers Are the Key to Good Work Culture

Cold-pressed juice machines, company picnics, in-office yoga…these perks may sound appealing to an employee but when it comes down to building excellent company culture, it’s great management that makes the difference. Sure, company perks are important to employees, but studies now show that it isn’t the number one tactic. What matters is great management and...
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Real Time Feedback

5 Steps To Improve Culture Through Feedback

By definition, culture is a shared set of beliefs, values, and practices. And as Netflix stated in a their famous deck about culture, culture is ultimately the culmination of behaviors and skills that are valued in fellow employees. By defining specifically which behaviors and skills employees are contributing to the company culture, it becomes possible to...
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