Employee Engagement

4 Employee Engagement Ideas to Steal From Your Customer Support Team

According to Accenture’s 2016 Global Pulse Consumer Research report, almost half of customers say that they are willing to pay more for products and services if they receive a higher level of customer service. In response to this and other similar findings, companies are investing in their customer service engines in order to build their...
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Company Culture

How John Deere Measures Employee Happiness

John Deere may be a manufacturing company that is nearly 200 years old, but it continues to innovate in its human resources function, using data to drive engagement and retention. Employee engagement is linked with both customer satisfaction and profits. While many companies invest in culture with various internal programs, John Deere is proving that...
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