Employee Engagement

4 Employee Engagement Ideas to Steal From Your Customer Support Team

According to Accenture’s 2016 Global Pulse Consumer Research report, almost half of customers say that they are willing to pay more for products and services if they receive a higher level of customer service. In response to this and other similar findings, companies are investing in their customer service engines in order to build their...
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Employee Engagement

Why Compensation Doesn’t Drive Motivation

Everyone can use more money. No matter how happy and engaged your employees are at work, they won’t turn down a raise or a perk. But will the incentive of a higher salary or compensation bonus improve their work performance? Well, that’s another story. More than 70 percent of today’s workforce are knowledge-based employees, meaning...
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